Connect with Fiber Fast Internet
All Fiber Service Areas Open for Service Subscriptions


For Existing Subscribers

If you have questions or need technical support for your broadband fiber connection or internet/phone service, contact Crocker Communications.

BroadbandBI Network Scheduled Weekly Maintenance windows are as follows:
Thursdays 12:00 am - 4:00 am
Sundays 12:00 am - 4:00 am

For additional information on planned network maintenance and possible service impacts, click here.


For New Subscribers

All Fiber Service Areas are open and accepting applications. Residents and business owners are invited to subscribe for service by visiting the Subscribe page. This page provides detailed information on what to expect after you subscribe, what you can do to prepare for your service installation, what to expect during the installation and where to find information on subscriber billing.

New subscribers are responsible for installation, mobilization and equipment charges as well as the cost of fiber drop construction if applicable. Visit the Service Plans page for more detailed pricing information.

Once you have reviewed the information provided on the Subscribe and Service Plans pages, if you still have unanswered questions or need assistance with the sign-up process, contact Sertex Broadband Solutions.

Don’t Damage the Fiber - Know What’s Below! Before starting any project that involves excavation (including small projects like landscaping), State law requires property owners to contact Rhode Island Dig Safe® to mark out the location of underground utilities. This ensures safety and eliminates the possibility of underground fiber being severed and disrupting BroadbandBI service. Dig Safe® is free. Simply call 811 or (888) 344-7233.

Island-Wide

BroadbandBI is a town-owned fiber optic network that offers connections to all properties. The Town of New Shoreham is proud to be the first municipal FTTH community in Rhode Island.
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Broadband Services

Both internet and telephone services are available. The network can handle any application, from highly interactive websites to high-definition videos.
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Quality & Choice

Get fiber-fast Internet and phone service for a low monthly rate with multiple pricing options and service tiers from 25 Mbps to 1 Gbps with no data usage limits or caps.
Service Plans.

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